Turning a 3.3-star app into a 4+ experience
Frequent app crashes within e&'s OpCo mobile application negatively impacted user satisfaction and reliability, contributing to a low app rating of 3.3. The goal was to improve stability, enhance the experience, and raise the rating to 4 or higher to encourage more users to transact via the app.
OUR APPROACH
Real-time crash analytics and clean tracking to find and fix instability at the source.
Crash analytics
Firebase Crashlytics enabled comprehensive crash analysis, paired with a real-time dashboard tracking performance and user feedback.
Accurate tracking
A GA4 user_id tracking issue was resolved through deep analytics investigation and close collaboration with the development team, ensuring accurate, consistent behavior data.
Proactive fixes
The team could proactively identify and resolve issues, significantly improving app stability.